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TCO of Changing to a new supplier


On the Forum Bob McLeay from RACV in Australia asked the follwing interesting question: “A lot of my work is in establishing agreements for provision of indirect services. When comparing the total cost of alternative bids I usually apply a notional cost to non incumbents to allow for the cost of transition to a new supplier. However it is difficult to actually determine what the transition cost is.

Does anyone have any suggestons/comments about how to determine what the cost should be?”
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