20 January 2010

How well do suppliers receive your RFPs?

What does it feel like to be a bidder or tenderer responding to your Requests for Proposal (RFP) or Requests for Quote? Trained and experienced Procurement professionals labour under the common misapprehension that their RFPs or similar tender documents are perfectly constructed, fully understandable, complete and with no errors. Sadly, this is not always the […]

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Perfecting the Art of Managing Supplier Relationships

How can Procurement professionals unlock sustainable value by effectively managing relationships within the supply chain? This is the second article in SmartProcurement’s World-Class Procurement Practice series, penned by Ronald Mlalazi (MCIPS), Commerce Edge Academy’s Education Manager. The series is based on Chartered Institute of Purchasing & Supply (CIPS) unit content and on recent research done

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Municipal finance study: dissatisfied customers results in billing queries

Scholarly research into the payment habits of City of Johannesburg (COJ) Municipality customers has linked non-payment of accounts to customers’ queries and dissatisfaction with services. In his Master’s thesis which explores the potential relationship between the accuracy of municipal bills and the propensity of customers to pay them, UNISA School of Business Leadership student and

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Increasing Integration, Collaboration and Overall Supply Chain Efficiencies

Wayne Furness, Senior Vice-President Africa Region of end-to-end global logistics and supply chain management organisation UTi Worldwide, poses some questions on how effective organisational structure, end-to-end capabilities and appropriate measurement and reward systems, when applied to a logistics service provider (LSP) and client organisation, can make or break overall supply chain effectiveness. “Supply chain efficiencies

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4 steps to an optimised supply chain

Today’s supply chains across all industries are becoming significantly more complex. Suppliers, distributors and retailers are faced with the combined challenges of global sourcing and fulfilment, shorter product life cycles, increasing amounts of legislation, the dynamics of multi‐channel retailing, the speed of technological advances and now, the most challenging economic circumstances in a lifetime. These

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SRM offers improved organisational efficiency

An amount of 36% of delegates attending an international purchasing and supply management convention in the UK said that supplier relationship management (SRM) has helped increase their organisations’ efficiency the most, reported Supply Management recently…. This underscores the findings of international research conducted by the Centre for Advanced Procurement Studies (CAPS) in the USA, which

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Black-owned firms penalised for using white talent

The chairperson of South Africa’s largest wholly owned black auditing firm has expressed concern over BEE codes which penalise black-owned firms who expand their skills base with white talent. “Gobodo Incorporated needs to further expand its skills base and attract top auditing minds for the large accounts for which it is responsible. Based on my

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Green procurement in SA – The local imperative

While the agreements and targets reached at Copenhagen are still a shadow of the outcomes the world was expecting (and required?) from the environmental talks, Green Procurement will still need to be the way forward for companies to meet their CSR and to unlock sustainable value in their supply chains. SmartProcurement asked the procurement departments

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