31 May 2012

Case Study: Sourcing success through restructuring the procurement function

Context The procurement function of a large South African facilities management specialist was underperforming – the function was characterised by inadequate risk mitigation and limited strategic influence. Concurrently, the facility manager’s primary client, one of the South Africa’s major telecommunications service providers, contractually raised the facility manager’s Key Performance Indicators (KPIs). The context demanded wholesale […]

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Case Study: Telling Results – Counting the Cost of Cash

Context While in the process of implementing a new operating system for its cash centres, one of South Africa’s largest Financial Services brands realised that the full benefit of the change would not be realised if the current processes were not reviewed and optimised. In addition, they needed to understand the capacity generated by the

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