SRM Supplier Relationship Management

World Class Operational Procurement: Oh yes, paying the supplier…

Part 9 of a ten-part series that examines key operational aspects of the so-called “Purchase to Pay” value chain by Independent Contributor, Peter Alkema – Head: Purchase to Pay at Absa “Money makes the world go round and this is even more so in the world of ‘Purchase to Pay’ (PTP) where the last step […]

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How to generate and track output devices: Savings in the desktop, copying and print environment through managed print solutions (MPS)

This is the second in a series of 4 articles on the topic of generating and tracking output savings, with particular focus on the Managed Print Solutions (MPS) category. The focus of this article is the often delicate issue of “vendor contract re-negotiation”. “Re-negotiating hardware/equipment rental agreements with vendors are generally difficult and can be

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Collaborative cost management with key suppliers

It has been said that in organisation within a world-class procurement framework it is difficult to find a clear-cut distinction between the organisational drive for continuous improvement viz-a-viz value release from actively managing Total Cost of Ownership (TCO). “In fact, these objectives represent the two sides of the same coin and trying to determine which

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Quadrem delivers African market new services powered by SAP® Software

Quadrem has signed a global Business Process Outsourcing (BPO) agreement with SAP AG. The organisations will work together to help customers reduce the cost and complexity of implementing and operating integrated electronic sourcing, procurement, invoicing, and contract management processes. In addition, Quadrem’s BPO services have qualified as ‘powered by SAP’.

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Supplier Opinion Surveys 3: A component of supplier relationship management

In this, our third and final article in our series on Supplier Opinion Surveys, we present examples of the deliverables of supplier opinion surveys, discuss the objectives of these surveys, as well as supplier satisfaction dimensions within the context of supplier relationship management. Introduction “Organizations are increasingly realizing the impact that suppliers have on their

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South African named Chief Operations Officer of global e-Procurement leader

Amsterdam & Dallas – Quadrem, a global provider of supply management solutions, has promoted Brandon Spear to Chief Operations Officer. In his new role, Spear will continue to oversee Quadrem’s operations for eight regional offices on six continents. Additionally, Spear will lead Quadrem’s research and development team as they build next-generation systems to enable customers

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Supplier opinion surveys: Practical how to’s and key benefits

In our previous article entitled “What does your supplier really think of you?” we introduced Supplier Opinion Surveys to you and discussed the various types of surveys and questions that can be developed to assist you as a procurement professional in understanding the true relationship with your supplier, and to determine those areas which need

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Using Value Engineering for world class Supplier Relationship Management

Value Engineering is a creative approach used to optimise life-cycle costs, save time, increase profits, improve quality, expand market share, solve problems, &/or use resources more effectively (VEMSA).Thapelo Petje, CPO at MTN SA tells SmartProcurement that “In order to create value from contracts or tenders awarded procurement professionals must look at how to manage suppliers

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Supplier Relationship E- Management launched

One of the pillars of Strategic Sourcing is SRM (Supplier relationship management) – which is in this context, is process for building and management of enduring and sustainable supplier relationships. The delivery of quality products/ services on time every time at the right price is usually the result of a particularly sound relationship between the

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