Supply Chain Management SCM

Determine upfront how good a supplier is before signing the contract

Most organisations have experienced a supplier who committed to a deadline and then failed to adhere to it or claimed to have certain skills and knowledge in-house, which in the end it could not provide. Douglas MacGregor, MD of supplier service benchmarking company SuppDex tells SmartProcurement that contacting a prospective supplier’s other customers offers a

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Customer-focused SCM would boost municipal performance

Service delivery for the customer of the Republic of South Africa – the citizen – takes place through local government. Recent service delivery protests have strongly indicated that there is much scope for improvement in terms of how government is able to meet the basic needs of citizens through its local authorities. In his master’s

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SA expert changing the face of African Supply Chain Management

SmartProcurement editorial board member Dr. Douglas Boateng has been elected president of the first supply chain management (SCM) centre of excellence in West Africa, of which he also a founder. The West African Institute for Supply Chain Leadership (WAISCL) is the first of its kind to be opened in West Africa and Boateng hopes that

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Strategic leveraging of public procurement critical to success of industrial policy

The latest Industrial Policy Action Plan (IPAP) has slated current public procurement for “not delivering adequately on either value-for-money or key industrial objectives.” The plan calls for a reform of public procurement legislation, regulation and practices that result in “ad hoc” rather than strategic purchases. It details how the Government’s R846-billion infrastructure spend over the

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Cost-cutting measures at the expense of strategic goals

How informed is your organisation about supply chain risks? Why should Procurement professionals only implement cost-cutting measures once they fully understand the ‘big picture’ aspects associated with supply chain risks? This is the third article in SmartProcurement’s World-Class Procurement Practice series, penned by Ronald Mlalazi (MCIPS), Commerce Edge Academy’s Edu cation Manager. This month’s article

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Municipal finance study: dissatisfied customers results in billing queries

Scholarly research into the payment habits of City of Johannesburg (COJ) Municipality customers has linked non-payment of accounts to customers’ queries and dissatisfaction with services. In his Master’s thesis which explores the potential relationship between the accuracy of municipal bills and the propensity of customers to pay them, UNISA School of Business Leadership student and

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Increasing Integration, Collaboration and Overall Supply Chain Efficiencies

Wayne Furness, Senior Vice-President Africa Region of end-to-end global logistics and supply chain management organisation UTi Worldwide, poses some questions on how effective organisational structure, end-to-end capabilities and appropriate measurement and reward systems, when applied to a logistics service provider (LSP) and client organisation, can make or break overall supply chain effectiveness. “Supply chain efficiencies

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