Tools & Tips

Service Level Agreements – what should they contain?

Many organisations have introduced Strategic Sourcing techniques to reduce their costs. Normally this is based on a methodology where the ‘A Team’, comprising top procurement, technical and other skills, completes a cost-management project and then hands these new arrangements over to other staff to continue to manage on a day-to-day basis. After the initial successes […]

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Finding a cure for “BAD” contracts and outsourcing deals?

“It is a well researched fact that the majority of outsourcing deals become unsatisfactory to one of the partners involved, within the first two years of the agreement, Cecil Harris, MD of ODMS tells SmartProcurement. This dissatisfaction could range from poorly delivered services to unhappiness with the pricing. “Invariably all outsourcing deals require a degree

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Printer, Fax and Photocopier Rentals: What clauses to look out for!

Most organisations finance their office automation equipment due to the associated high capital commitments. The problem here is that if there are issues with the equipment the corporate company cannot hold back payments or force the issue of replacement because the financial instrument still has to be paid to someone else, regardless of performance… By

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How to calculate the value that Procurement adds to the organisation

This online calculator helps determine the value that Procurement adds to the organisation. What is the effect of your procurement savings on the company’s operating profit? On earnings per share? What is the return on investment (ROI) on your proposed procurement transformation strategy? This simple online tool will assist you in calculating key ratios that

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PART 2: How to negotiate with a SOLE Supplier

By Bernie van Niekerk Its that time of the year…. Your SOLE supplier is about to present you “their valued customer” with their “negotiated” increase. They know, and you know that there is not much that you can do about it…. Now for whatever reason (part 1 of this article dealt with making sure you

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How to negotiate with a SOLE Supplier (Part 1)

By Bernie van Niekerk You know the feeling …Their price increases are double that of everybody else’s… As far as their service is concerned well you’ve got 2 choices. 1. Take it or 2.Leave it! Their ”service” personnel are insolent to say the least. But there is one thing that you both know. namely, this

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